Terms of Service

EURO-SPACE contracts with 2checkout.com Services for Credit Card Transactions, 2checkout.com is certified reseller of EURO-SPACE's products and services and customer must apply Terms of Service and chargeback policies of 2checkout.com.

Establishment and provision of service is contingent upon receipt of payment from Customer to EURO-SPACE. Customer must pay in full for the Services before EURO-SPACE begins to provide the Services to Customer. Setup fees will be charged and are due at the time of the Customer's initial request of the Services requiring setup. 

When signing up for an account with EURO-SPACE, customer agrees to pay for the period of one month (30 days) by default, or for the period mentioned on the order form. EURO-SPACE grants customers with 24 hours over the official payment period. In case that the payment has not been received or marked as unauthorized, the account will be suspended or terminated.

Customer agree that if paying by credit card for the recurring products/services, recurring billing will be billed and charged automatically on the date the invoice is generated.

Service will be interrupted on accounts that reach 5 days past due. Accounts that are not collectable by EURO-SPACE will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay to EURO-SPACE a "Processing and Collection" Fee of not less than Fifty ($50.00) Dollars. Any dispute to a credit card charge aka chargeback, wrongful or intentional, will result in a $50 administrative fee in addition to the disputed charge before service can be restored.

EURO-SPACE may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, and any collection fees to which EURO-SPACE may be entitled under this Agreement or under applicable law.

Customers may voluntarily cancel their account at any time, for any reason or for no reason, by requesting "Cancel Order", which is provided on the EURO-SPACE Web site through the My Account page. Paypal paying customers cancelling their paypal subscription payment does not warrant cancellation of service, as well as cancellations made with the payment gateway shall not be considered as a legitimate and may be a subject of an additional charge. All cancellations must go through the "Cancel Order" request from the My Account page. 

Web hosting and reseller hosting plan cancellations are being processed immediately, after confirming cancellation request from the link customer receives to their email address, VPS cancellations are being processed within 24 hours, while dedicated server cancellation must be requested 30 days in advance, or shall be a subject of cancellation fee.
 

Once a customer has cancelled their account 24 hours before the renewal date and time, no more charges will be billed to the account. Cancellations on or after renewal will be charged renewal fees. 

Customer understands and agrees that EURO-SPACE does not provide pro-rated or any other kinds of refunds on cancellations if the cancellation is made after the applicable date of refund.

• Setup fees,
• Fees for domain name registrations,
• Fees charged for exceeding your allotted disk storage space or bandwidth,
• Different SSL certificate fees,
• Administrative or support fees,
• Web site marketing fees,
• Any add-on services, features, software, (e.g. dedicated IP, Billing Software, Control Panel Software, etc.) and
• Any other fees for services involving a third party.

• You are entitled to a maximum of one (1) 15 Day Guarantee.

• If you do not cancel your account within fifteen (15) days of the beginning of your service, your right to the 15 Day Guarantee shall expire forever and may not be revived under any circumstances.

• You may not transfer or assign the 15 Day Guarantee to any third party.

• You agree that you will not circumvent the restrictions on the 15 Day Guarantee described in this document, or attempt to circumvent those restrictions by any means, including, but not limited to, the following actions:

• Creating multiple accounts, using the same customer name or different customer names; 
  
• Canceling your account for the sole purpose of obtaining a refund and then registering for a new account; 
  
• Organizing multiple business entities or using assumed business names for the purpose of circumventing these restrictions; 
  
• Knowingly providing false or misleading information when you register for your account; or 
  
• Requesting a refund under the 15 Day Guarantee at any time after you have already received a refund under that guarantee.

• If you violate any provision of any of the policies of EURO-SPACE, you will not be eligible for the 15 Day Guarantee.

99.9% Network Uptime Guarantee
EURO-SPACE guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where EURO-SPACE has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers domain names, routing problems between clients location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that EURO-SPACE cannot directly influence. EURO-SPACE may temporarily deny or terminate service upon clients failure to pay their charges when due.

EURO-SPACE will guarantee 99.9% network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

a. Server Hardware Breakdown.

b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, EURO-SPACE is not responsible for the downtime).

c. Failures due to software that is not explicitly supported by EURO-SPACE. Consequently, if a hardware crash provoked by the customer happens, EURO-SPACE has no responsibility for the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.

Scheduled Downtime is any scheduled interruption of services for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.

Servers are connected with 1GBps / 300 MBps switch ports. Dedicated servers are available with 1GBps / 300 MBps and 1GBps / 500MBps switches.

ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS CONTACT OR ANY BREACH THEREOF SHALL BE SETTLED BY ARBITRATION IN ACCORDANCE WITH THE COMMERCIAL ARBITRATION RULES OF THE EU, AND JUDGMENT UPON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.

By using any EURO-SPACE services, you agree to submit to binding arbitration. Each party agrees that any action arising out of or in connection with this Agreement shall be handled by an arbitrator of EURO-SPACE's choice. The arbitrator's award is final and binding on all parties. You, the client, are also responsible for any and all costs related to such arbitration. The language of this Agreement shall be deemed to be the result of negotiation among the parties and their respective counsel and shall not be construed strictly for or against any party. Each party agrees that, whenever a party is requested to execute one or more documents evidencing such consent, it shall do so immediately.

At EURO-SPACE, we take pride in providing excellent service to all of our customers. It is our policy always to treat our customers with the highest level of respect and courtesy. In return, we expect the same respect and courtesy from you.

If our staff feels that you are consistently engaging in abusive content toward them, or addressing them in a demeaning or rude manner, your account(s) may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for abusive conduct, there will be no refund. Abusive conduct includes, but is not limited to, the following behaviors:

• Repeatedly addressing members of our staff in a demeaning or rude manner;
• Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to e-mail, instant messages, chat, text messaging, fax, postal mail, telephone, voice over Internet Protocol (VoIP), or in-person communication;
• Yelling or shouting at our staff;
• Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or
• Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.

These terms may be modified at any time without notice. We reserve the right to revise, amend, or modify this and our other policies and agreements at any time and in any manner. All users are always subject to the newest terms posted here at all times. It is the end users responsibility to be aware of the latest terms of service and other policies at all time. If any terms or conditions are failed to be followed the account in question may be terminated.

Company details and contact information.

EURO-SPACE is registered under:

"NOVACOM, LTD."
TAX ID: 205127842
Vashlijvari Dst. 14,
0159, Tbilisi,
Georgia

All support request related to the products and services offered by EURO-SPACE should be submitted from the Support Request Form, Telephone or Live Chat from the "Support" page of the website.

Other issues can be directed to the following mailing address:

Viks Vastergard 1
6343 Vingaker
Sweden